1win Rules and Regulations in India

By accessing and using the 1win platform, each user enters into a legally binding agreement with the operating company. These general terms establish the foundational rules under which all services are made available, and they apply in full to every individual who registers an account or interacts with the platform in any capacity.

User Agreement and Eligibility

To use the platform, a user must:

• Be at least 18 years of age;
• Be a natural person with full legal capacity to enter into binding agreements;
• Not be registered as a professional athlete, referee, or sports official in any event available for betting on the platform;
• Not be accessing the platform from a jurisdiction where online betting is explicitly prohibited by law.

By completing registration, the user confirms that all information provided is accurate, complete, and up to date. Any misrepresentation may result in account suspension or permanent closure.

Rights to Modify Terms

1win reserves the right to amend, update, or replace any section of these terms and conditions at any time. Users are advised to review this page periodically. Continued use of the platform following a published update constitutes acceptance of the revised terms. In cases of material changes, users may be notified via registered email or a prominent notice on the platform.

Principles of Proper Platform Use

Users are expected to interact with the platform in good faith and in accordance with applicable legal standards. The following conduct is prohibited:

• Using automated systems, bots, or scripts to access or interact with the platform;
• Attempting to exploit technical errors, glitches, or vulnerabilities for financial gain;
• Engaging in any form of collusion, match manipulation, or fraudulent betting activity;
• Creating multiple accounts for the purpose of circumventing restrictions or claiming duplicate bonuses;
• Using the platform for any activity that violates applicable law.

Any breach of these principles may result in account suspension, cancellation of pending bets, forfeiture of bonuses, and reporting to relevant authorities where required.

Content Protection

All content published on the 1win platform, including but not limited to text, graphics, software, odds formats, and interface design, is the intellectual property of the operating company or its licensors. Users are not permitted to copy, reproduce, distribute, or commercially exploit any platform content without prior written authorisation.

Liability Limitations

1win is not liable for:

• Losses arising from technical interruptions, server downtime, or connectivity failures beyond the platform's reasonable control;
• Decisions made by users based on information displayed on the platform;
• Losses resulting from unauthorised access to a user's account due to the user's failure to safeguard login credentials;
• Any indirect, incidental, or consequential damages arising from platform use.

The platform's total liability in any dispute shall not exceed the amount deposited by the user in the relevant transaction period.

All bets placed on the 1win platform are subject to the rules described in this section. Users are advised to read these regulations carefully before placing any bet, as submission constitutes full acceptance of the applicable conditions.

Eligibility for Placing Bets

To place a bet on the platform, a user must:

• Hold a fully registered and verified account in good standing;
• Have sufficient funds in their account balance at the time of bet placement;
• Not be subject to any active account restrictions or self-exclusion measures;
• Meet all age and residency eligibility requirements as described in the General Terms.

Bet Acceptance Procedures

A bet is considered accepted only upon confirmation being issued by the platform's system. Until such confirmation is received, no bet is considered binding. 1win reserves the right to decline or cancel any bet at its discretion, including in instances where:

• The event has already commenced or concluded at the time of submission;
• A technical error resulted in incorrect odds being displayed;
• The bet exceeds the maximum stake permitted for the selected event;
• Suspicious or irregular betting activity is detected.

Minimum and Maximum Betting Amounts

The minimum and maximum stake amounts for each bet type are displayed within the platform interface at the time of bet placement. These limits may vary depending on:

• The sport or event category selected;
• The specific market and odds offered;
• The user's account status and betting history;
• Applicable promotional terms where bonus funds are in use.

The platform reserves the right to adjust individual limits without prior notice where risk management considerations require it.

Calculation of Winnings and Losses

Winnings are calculated by multiplying the accepted stake by the confirmed odds at the time the bet was placed. For accumulator bets, all individual selections must be correct for the bet to be paid out. In the event of an event cancellation or void selection within an accumulator, the affected leg is removed and the remaining odds are recalculated accordingly.

For live betting events, the odds accepted at the moment of system confirmation are final. Any subsequent change in odds does not affect an already confirmed bet.

Betting Restrictions

The platform may impose restrictions on specific users, markets, or event types at any time. Such restrictions may include:

• Reduced maximum stake limits on certain markets;
• Temporary suspension of betting on specific events pending result verification;
• Restrictions applied to accounts identified as exhibiting irregular betting patterns.

Users subject to restrictions will be notified through their registered account dashboard or via email where operationally feasible.

Cancellation Policy

Once a bet has been accepted and confirmed by the system, it cannot be cancelled by the user. Cancellations initiated by the platform may occur in the following circumstances:

• The event is cancelled or postponed beyond the defined settlement window;
• A technical error resulted in a confirmed bet being processed under incorrect parameters;
• The bet violates platform rules or applicable regulations.

In all cases where a bet is cancelled by the platform, the original stake is returned to the user's account balance.

This section outlines the rules governing all financial transactions on the 1win platform in India, including deposits, withdrawals, and associated verification requirements. All users are expected to comply with these procedures to ensure secure and timely processing of funds.

Deposit Rules

Users may fund their accounts using the payment methods available in the cashier section of the platform. At the time of publication, supported deposit options for users in India include UPI, NetBanking, and select e-wallets. The minimum and maximum deposit amounts vary depending on the selected method and are displayed at the point of transaction.

Key deposit conditions include:

• Deposits must be made using a payment method registered in the user’s own name;
• Third-party deposits are not permitted under any circumstances;
• Funds deposited are credited to the account balance upon successful confirmation from the payment provider;
• The platform does not charge fees on standard deposits, though the user’s payment provider may apply its own charges.

Withdrawal Rules

Withdrawal requests are processed subject to account verification status and compliance with applicable policies. Users must ensure that their account has completed the required identity verification before a withdrawal can be approved.

Key withdrawal conditions include:

• Withdrawals may only be made to payment methods previously used for deposits on the same account, subject to method availability;
• The minimum withdrawal amount is determined by the selected payment method and is displayed in the cashier interface;
• Withdrawal requests are reviewed and processed within the timeframes specified for each payment method, which may range from a few hours to several business days depending on the provider and verification status;
• Bonus funds are subject to wagering requirements before they may be withdrawn; unmet wagering conditions will prevent the withdrawal of associated bonus amounts.

Identity Verification (KYC)

In accordance with the platform’s Know Your Customer (KYC) obligations, users may be required to submit documentation to verify their identity before withdrawals are processed or at any point during their account activity. Required documents may include:

• A government-issued photo identity document (such as a PAN card, Aadhaar card, or passport);
• Proof of address issued within the preceding three months;
• Additional documentation as reasonably requested to confirm the source of funds.

Failure to provide requested documentation within the stipulated timeframe may result in temporary suspension of withdrawal access until verification is completed.

Transaction Restrictions and Cancellation

The platform reserves the right to delay, refuse, or reverse any transaction where:

• The transaction is flagged as potentially fraudulent or inconsistent with the user’s established account behaviour;
• The user has not completed the required KYC verification;
• The transaction conflicts with applicable anti-money laundering obligations;
• Account restrictions are in force at the time of the request.

Deposit transactions that have been credited to the account balance cannot be reversed by the user. Withdrawal requests that have not yet been processed may be cancelled by the user through the account interface, subject to the specific method’s cancellation window.

1win is committed to maintaining a gaming environment that prioritises user welfare. The platform recognises that gambling can become harmful for some individuals and provides a range of tools and resources to support responsible participation.

Available Control Tools

Users have access to the following self-management features through their account settings:

• Deposit limits: Users may set daily, weekly, or monthly caps on the total amount that can be deposited into their account;
• Wagering limits: Restrictions can be applied to the total amount staked within a defined time period;
• Session time limits: Users can define the maximum duration of an active session before being prompted to take a break;
• Self-exclusion: Users who wish to suspend access to their account for a specified period, or permanently, may request self-exclusion through the platform's support channels;
• Account cooling-off periods: A shorter temporary suspension option is available for users who require a brief pause from platform activity.

Once a self-exclusion or limit has been set, it takes effect immediately. Requests to reduce exclusion periods or remove limits may be subject to a mandatory review period before being processed.

Risk Self-Assessment

Users are encouraged to periodically assess their gambling behaviour. Signs that may indicate problematic gambling include:

• Placing bets with funds intended for essential expenses;
• Attempting to recover losses through further betting;
• Experiencing distress, anxiety, or conflict related to gambling activity;
• Being unable to stop or reduce gambling despite intending to do so.

Support Resources

Users seeking assistance with gambling-related concerns may contact the following organisations:

• iCall (supported by TISS, India): Offers psychological counselling services accessible via phone and email;
• Vandrevala Foundation Helpline: Provides 24/7 mental health support, including for behavioural addiction concerns;
• National Problem Gambling Helpline: International resource available for guidance and referral to local support services.

The platform also encourages users to speak with a qualified mental health professional if gambling is negatively affecting their personal or financial wellbeing.

1win operates in accordance with applicable anti-money laundering (AML) and counter-terrorism financing (CTF) obligations. The platform maintains formal policies and procedures designed to detect, prevent, and report financial activity that may be connected to unlawful conduct.

Legal Obligations

The platform is required under its operating licence and applicable international standards to:

• Verify the identity of all users prior to processing financial transactions above defined thresholds;
• Maintain accurate records of user activity and transaction histories for the periods required by applicable regulations;
• Report suspicious transactions to competent authorities where there are reasonable grounds to suspect involvement in money laundering or terrorism financing;
• Refuse or reverse transactions that cannot be verified as lawful in origin.

User Identity Verification (KYC)

As part of AML compliance, all users are subject to identity verification procedures. The platform may request:

• Official government-issued identification documents;
• Proof of residential address;
• Documentation confirming the source of funds deposited into the account.

Verification may be requested at registration, prior to processing a withdrawal, or at any point during account activity if the platform’s monitoring systems identify activity warranting review.

Transaction Monitoring

The platform operates continuous automated monitoring of account and transaction activity. The monitoring system is configured to identify patterns associated with money laundering risk, including:

• Unusually large or frequent deposits inconsistent with account history;
• Deposits followed by immediate withdrawal requests without corresponding betting activity;
• Transactions structured in a manner that appears designed to avoid reporting thresholds;
• Use of multiple payment methods or accounts within a short period.

Consequences of Policy Violations

Users found to be in breach of AML obligations or suspected of engaging in prohibited financial activity may be subject to the following actions:

• Temporary or permanent suspension of account access;
• Freezing of account funds pending investigation;
• Cancellation of pending bets and bonus entitlements;
• Mandatory reporting to relevant financial intelligence authorities;
• Permanent account closure and forfeiture of funds where permitted by applicable law.

The platform will cooperate fully with any lawful investigation or regulatory inquiry related to account activity.

The 1win platform is committed to protecting the personal data of its users in accordance with applicable data protection standards. This section describes what data is collected, how it is used, and what rights users hold in relation to their personal information.

Personal Data Collected

Upon registration and during the use of platform services, the following categories of personal data may be collected:

• Full name, date of birth, and gender;
• Contact details, including email address and mobile number;
• Residential address and country of residence;
• Payment information, including deposit and withdrawal method details;
• Device identifiers, IP address, and browser or application usage data;
• Betting history, account activity logs, and communication records with support staff.

How Personal Data Is Used

The data collected is used for the following purposes:

• Account creation, identity verification, and ongoing authentication;
• Processing financial transactions and preventing fraudulent activity;
• Compliance with AML, KYC, and other regulatory obligations;
• Communicating service updates, security alerts, and account-related notifications;
• Improving platform functionality and personalising the user experience;
• Responding to support enquiries and resolving disputes.

The platform does not sell personal data to third parties. Data may be shared with regulated third-party service providers, such as payment processors and identity verification agencies, strictly for the purposes outlined above.

User Rights

Users retain the following rights in relation to their personal data:

• Right of access: Users may request a copy of the personal data held about them;
• Right to rectification: Users may request correction of inaccurate or incomplete data;
• Right to erasure: Users may request deletion of their data, subject to the platform’s legal retention obligations;
• Right to restriction: Users may request that processing of their data be limited in certain circumstances;
• Right to object: Users may object to the processing of their data for purposes other than those strictly necessary for service delivery;
• Right to data portability: Users may request their data in a structured, machine-readable format where technically feasible.

Requests relating to personal data rights may be submitted through the platform’s official support channels. The platform will respond within the timeframe required under applicable data protection standards.

The 1win platform applies a structured set of technical and organisational measures to protect user accounts, personal data, and financial transactions. Security is maintained across all layers of the platform, from user-facing interfaces to backend infrastructure.

Data Encryption

All data transmitted between the user's device and the platform's servers is protected using Transport Layer Security (TLS) encryption. This applies to all account interactions, including login, registration, and payment processing. Sensitive data stored on platform servers, including financial records and identity documents, is encrypted at rest using industry-standard protocols.

Two-Factor Authentication

Users are encouraged to enable two-factor authentication (2FA) on their accounts as an additional layer of protection. When activated, access to the account requires both the user's password and a time-sensitive verification code sent to their registered mobile number or email address. This measure significantly reduces the risk of unauthorised access in the event that login credentials are compromised.

Account Activity Monitoring

The platform operates continuous monitoring of account activity to detect and respond to unusual behaviour. Automated systems are configured to flag:

• Login attempts from unrecognised devices or locations;
• Repeated failed authentication attempts;
• Sudden changes to account details, such as email address or phone number;
• Transaction patterns inconsistent with the user's established account behaviour.

Where suspicious activity is detected, the platform may temporarily restrict account access and contact the user through their registered contact details to confirm account ownership before access is restored.

User Responsibilities

Users are expected to take reasonable steps to maintain the security of their own accounts. This includes:

• Choosing a strong, unique password and not sharing it with any third party;
• Logging out of the platform when using shared or public devices;
• Reporting any suspected unauthorised access to the platform's support team immediately;
• Keeping registered contact details up to date to ensure security notifications are received promptly.

The platform is not liable for losses arising from the user's failure to follow these security practices.