1win Privacy Policy

The 1win platform collects specific categories of personal data from users to deliver, maintain, and improve its services. Data collection is carried out in accordance with applicable laws governing information privacy in India, including the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

Categories of Personal Data Collected

The following types of personal information may be collected during registration, verification, or use of the platform:

• Full legal name;
• Date of birth;
• Contact details, including email address and phone number;
• Government-issued identification documents for KYC (Know Your Customer) verification;
• Financial information, including payment method details and transaction records;
• Device and browser data, including IP address and usage logs.

Technical and Organisational Protection Measures

The platform applies industry-standard security protocols to safeguard stored and transmitted data:

• Data encryption using SSL (Secure Sockets Layer) technology during transmission;
• Access controls limiting internal data availability to authorised personnel only;
• Regular security audits and vulnerability assessments;
• Secure storage infrastructure with restricted physical and digital access.

User Rights Under Applicable Law

In accordance with Indian information privacy regulations, users retain the following rights regarding their personal data:

• The right to access personal data held by the platform;
• The right to request correction of inaccurate or incomplete information;
• The right to request deletion of personal data, subject to legal retention obligations;
• The right to withdraw consent for data processing, where consent is the legal basis.

Requests related to data access, correction, or deletion may be submitted through the platform’s official support channels.

Personal data collected by the 1win platform is processed exclusively for defined, lawful, and transparent purposes. No information is used beyond the scope described in this document without additional user consent.

Purposes of Data Processing

Collected information is used for the following purposes:

• Account services: Processing registration, verifying user identity, managing account access, and maintaining account records;
• Transaction processing: Facilitating deposits, withdrawals, and associated financial operations through authorised payment providers;
• Service improvement: Analysing platform performance, identifying technical issues, and enhancing the overall user experience;
• Marketing communications: Sending promotional information and updates to users who have opted in to receive such communications;
• Analytics: Monitoring usage patterns and platform interactions to support data-driven development decisions;
• Regulatory compliance: Fulfilling obligations under applicable anti-money laundering (AML), KYC, and other legal requirements.

Lawful Basis for Processing

All data processing activities are grounded in one or more of the following lawful bases:

• Explicit user consent provided at registration or via platform settings;
• Contractual necessity for the performance of services requested by the user;
• Legal obligations imposed by applicable Indian and international regulations;
• Legitimate interests of the platform operator, where these do not override the fundamental rights of users.

Users of the 1win platform retain control over their personal data and may exercise their access, correction, and deletion rights at any time through the available support channels.

Accessing and Updating Personal Data

Registered users may review and update the personal information stored in their account profile directly via the platform’s account settings. For information not accessible through self-service tools, requests may be submitted to the platform’s designated data support team.

Users are encouraged to keep their account information accurate and current. The platform may request supporting documentation before processing certain update requests to ensure data integrity.

Data Deletion Procedures

A request for deletion of personal data may be submitted through official support channels. Upon receipt of a verified deletion request, the platform will:

• Review the request against applicable legal retention obligations;
• Remove or anonymise data that is no longer required for any lawful purpose;
• Confirm completion of the deletion process to the requesting user.

Certain categories of data may be retained beyond the deletion request where required by law, including financial transaction records subject to AML regulations.

Consent to Security Checks and Payment Processing

By using the 1win platform, users provide explicit consent to:

• Identity verification and security checks conducted during the registration and ongoing account management process;
• The processing of payment data by authorised third-party payment service providers engaged to facilitate financial transactions on the platform.

The 1win platform is intended exclusively for individuals who are 18 years of age or older. Access to all services, including casino games and sports betting, is restricted to adult users in accordance with applicable laws.

Age Verification Limitations

The platform employs age verification procedures at the point of registration; however, it cannot independently confirm the accurate age of all users without the submission and review of valid government-issued identification documents. Users are required to provide truthful date-of-birth information during registration.

Handling of Data Submitted by Minors

If a parent or legal guardian discovers that a minor under the age of 18 has submitted personal data to the platform without consent, they may contact the platform’s support team with a formal written request for data deletion.

Upon receipt and verification of such a request, the platform will:

• Immediately suspend access to the relevant account;
• Delete all personal data associated with the minor’s account;
• Confirm the completion of the deletion to the requesting parent or guardian.

The platform does not knowingly collect, store, or process personal data belonging to individuals under 18 years of age.

The 1win platform operates through a network of international partners and service providers. As a result, personal data submitted by users may be transferred to, stored in, or processed in countries outside India where these partners are located.

Basis for International Transfers

By accessing and using the platform, users acknowledge and consent to the possibility that their personal data may be processed in jurisdictions other than India. Such transfers are conducted solely for the purposes described in this policy and are limited to what is necessary to deliver the requested services.

Confidentiality Standards for Partner Organisations

All third-party partners and service providers who receive personal data as part of cross-border transfers are contractually required to:

• Maintain confidentiality of all personal information received;
• Process data only for the purposes specified in their agreements with the platform operator;
• Apply data security standards comparable to those maintained by the platform;
• Refrain from disclosing or using the data for any unauthorised purpose.

The platform takes reasonable steps to ensure that international data transfers are conducted in a manner consistent with applicable data protection principles.

This section constitutes a legal disclaimer that may alter the scope, interpretation, or practical effect of the rules and provisions set out in this Privacy Policy.

Scope of Application

The disclaimer applies from the moment a user accepts this policy, whether acceptance occurs through:

• A digital signature or electronic confirmation;
• Ticking an acceptance checkbox during the registration process;
• Continued use of the platform following notification of policy terms.

Effect on Policy Provisions

Certain provisions of this policy may be subject to modification, limitation, or exclusion based on applicable legal requirements, regulatory guidance, or the specific circumstances of an individual user's interaction with the platform.

The platform operator reserves the right to update or amend the disclaimer provisions in response to changes in applicable law or operational requirements. Users will be notified of material changes through the platform's standard communication channels. Continued use of the platform following such notification constitutes acceptance of the updated terms.

Cookies are small text files placed on a user’s device by a website during a browsing session. The 1win platform uses cookies to support core website functionality and to improve the quality of the online experience for its users.

Purposes of Cookie Usage

Cookies deployed on the platform serve the following functions:

• Statistical analysis: Collecting aggregated data on user interactions to monitor platform performance and identify areas for improvement;
• Behavioural analysis: Tracking navigation patterns and session activity to better understand how users engage with platform features;
• Personalisation: Retaining user preferences and settings to provide a more consistent and tailored experience across sessions;
• Site improvement: Informing development decisions based on observed usage data, helping to refine content, layout, and functionality.

Cookie Retention Period

Cookies stored on a user’s device through the platform are retained for a period of up to 12 months from the date of placement, after which they expire automatically. Users may also manage or delete cookies at any time through their browser settings.

Disabling cookies may affect the availability or performance of certain features on the platform.

By accessing or using the 1win platform, users confirm that they have read, understood, and fully accepted the terms of this Privacy Policy. This acceptance applies to all services available through the platform, including account registration, deposits, withdrawals, gaming activity, and participation in promotional programmes.

Prevailing Version

The current version of this Privacy Policy, as published on the platform at the time of access, constitutes the binding and operative version of the document. In the event of any conflict between a previous version and the current version, the current version shall prevail in all respects.

Policy Updates

The platform operator reserves the right to revise this policy periodically to reflect changes in applicable law, regulatory requirements, or operational practices. Updated versions will be published on the platform with a revised effective date. Users who continue to access the platform following publication of an updated policy are deemed to have accepted the revised terms.

The 1win platform may share personal data with third-party organisations in specific circumstances, as described in this section. All such sharing is conducted in accordance with applicable law and this policy.

Circumstances for Third-Party Data Sharing

Personal data may be disclosed to third parties in the following situations:

• Legal compliance: When disclosure is required by applicable law, court order, or regulatory authority;
• Dispute resolution: When data is necessary to investigate, prevent, or resolve disputes, fraud, or security incidents;
• Contractual agreements: When third-party service providers require access to user data to perform functions on behalf of the platform, such as payment processing, identity verification, or technical infrastructure.

Identification of Third Parties

Where third-party recipients are identified on the platform, users are encouraged to review the privacy practices of those organisations directly. Where a third-party recipient is not publicly listed, users will be informed of the purpose and scope of any data sharing prior to or at the time of disclosure, to the extent permitted by law.

Consent Through Data Submission

By submitting personal data to the platform, users provide consent to the processing and disclosure of that information in accordance with the terms described in this section. Users who do not wish to consent to third-party data sharing should refrain from submitting personal information and may contact the platform’s support team to discuss available options.

The 1win platform may contain hyperlinks to third-party websites, applications, or online services that are not operated or controlled by the platform operator.

Independent Privacy Policies

Each linked third-party website operates under its own privacy policy and data handling practices. The platform operator has no authority over, and assumes no responsibility for, the content, privacy policies, or data processing activities of any external website accessed through links on the platform.

Limitation of Responsibility

The inclusion of a link to a third-party website on the platform does not constitute an endorsement, recommendation, or guarantee regarding the privacy practices or data security standards of that website. The platform operator is not liable for any collection, use, or disclosure of personal data carried out by third-party websites.

User Guidance

Users are advised to exercise appropriate caution when navigating to external websites and to review the applicable privacy policy of any third-party site before submitting personal information. Any data provided to external websites is subject to the terms and conditions of those websites, not this policy.