Responsible Gaming

Every form of gambling carries an inherent risk of financial loss. 1win encourages all players in India to approach betting as a form of entertainment, not as a source of income or a solution to financial difficulties.

Responsible gaming rests on a few core principles that help players stay in control:

• Set a budget before you play. Decide in advance how much money you can afford to spend, and treat that amount as the cost of entertainment;
• Play with disposable income only. Never use funds allocated for rent, food, bills, or other essential expenses;
• Understand the odds. All casino games and sports bets are designed with a statistical advantage for the operator. Losses are a normal and expected part of gambling;
• Keep track of time. Extended sessions can affect decision-making. Taking regular breaks helps maintain a clear perspective;
• Avoid chasing losses. Attempting to recover lost money by placing larger or more frequent bets often leads to greater financial harm;
• Keep gambling separate from emotions. Betting under stress, anxiety, or the influence of alcohol impairs judgement and increases risk;
• Use the platform's control tools. Deposit limits, session reminders, and self-exclusion options are available to help you maintain healthy habits.

Playing responsibly means staying informed about your own behavior and using the available tools to keep gambling within safe boundaries.

Gambling addiction is a serious condition that can develop gradually and affect people from all backgrounds. Early recognition is a critical step toward getting the right support.

The following indicators may suggest that gambling has become a problem:

• Spending more money on gambling than originally intended, and finding it difficult to stop;
• Feeling restless, irritable, or anxious when not gambling;
• Returning to gambling after losses with the intention of winning back money;
• Lying to family members, friends, or colleagues about the extent of gambling activity;
• Neglecting work, studies, or personal responsibilities due to time spent gambling;
• Using gambling as a way to escape stress, depression, or personal problems;
• Borrowing money, selling personal belongings, or accumulating debt to fund gambling;
• Repeatedly attempting to reduce or stop gambling without success;
• Losing interest in hobbies or social activities that were previously enjoyable;
• Experiencing guilt, shame, or regret after gambling sessions.

If several of these signs apply to you or someone you know, seeking professional guidance is strongly advised. Gambling addiction is a recognised condition, and effective help is available.

Taking proactive steps can significantly reduce the risk of developing a gambling problem. 1win provides tools and guidance to support healthier betting habits.

The following practical steps are recommended:

• Set strict deposit limits. Use the account settings to cap the amount you can deposit daily, weekly, or monthly;
• Activate session time limits. Configure reminders or automatic timeouts to prevent extended gambling sessions;
• Use the self-exclusion feature. If gambling is becoming difficult to control, self-exclusion allows you to suspend account access for a chosen period;
• Take regular breaks. Step away from the platform periodically and engage in other activities;
• Talk to someone you trust. Sharing concerns with a family member or close friend can provide perspective and emotional support;
• Avoid gambling when emotionally vulnerable. Stress, financial pressure, and personal difficulties increase the likelihood of impulsive decisions;
• Keep a personal gambling log. Recording how much time and money is spent on gambling helps identify patterns before they become problematic;
• Seek professional counselling. Therapists and addiction specialists can provide structured support tailored to individual circumstances;
• Explore support organisations. Dedicated helplines and online resources in India offer confidential assistance;
• Remember that help is available. Addressing a gambling problem at an early stage leads to better outcomes.

Several organisations in India and internationally provide confidential support, counselling, and guidance for individuals affected by gambling addiction. Reaching out to a professional service is a positive and constructive step.

The following resources are available:

• iCall (India) — A psychological counselling helpline run by the Tata Institute of Social Sciences (TISS). Available at icallhelpline.org or by phone at +91 9152987821;
• Vandrevala Foundation Helpline — Provides 24/7 mental health support across India. Available at vandrevalafoundation.com or by calling 1860-2662-345;
• Gamblers Anonymous India — A peer support network for individuals dealing with compulsive gambling. Information available at gamblersanonymous.org;
• NIMHANS (National Institute of Mental Health and Neurosciences) — Offers psychiatric and addiction treatment services in Bengaluru. Details available at nimhans.ac.in;
• Snehi India — A mental health support organisation offering telephone counselling. Reachable at +91 44 24640050.

Players in India who are experiencing difficulties related to gambling addiction or who need assistance activating responsible gaming tools can contact the 1win support team at any time. All enquiries are handled with full confidentiality and without judgement.

The following contact options are available:

• Live Chat — Available directly on the 1win website and mobile application for immediate assistance;
• Email Support — Players can submit detailed enquiries to the official support email address listed in the platform's contact section;
• Help Centre — The 1win Help Centre contains step-by-step guidance on activating deposit limits, self-exclusion, and other responsible gaming features.